TERMS OF PURCHASE
Prior to your order, we, Hövding Sverige AB, assume that you have read and understood the information set forth under "HOW HÖVDING WORKS" on our website at www.hovding.com. Your order represents a request to enter into an agreement with us. A purchase agreement has been reached when you have made an order to purchase an item from the website, alternatively have placed an order by contacting us at email@example.com, and received an order confirmation via e-mail containing full details of your order. We will dispatch the item(s) to you by post, and you will be informed by text message or mail when the item(s) are ready for collection. We shall remain owner of all items until such time as you have made full payment, and we have received your payment.
Our prices may be modified without prior notice further to circumstances beyond our control, such as significant changes in raw-material prices, exchange-rate fluctuations or changes made to value added tax. All prices include value added tax of 25% within the European Union (EU). Should the rate of value added tax be modified, we reserve the right to adjust our prices with the equivalent amount.
Current charges are available on our website at www.hovding.com.
SALES AND SPECIAL OFFERS
Each sale or special offer is subject to special conditions and these terms are stated in connection with the sale or offer.
Payment shall be made by charge card. Freight costs are in addition. Upon the return of items, a refund will be made to the credit card or bank card account used when you made your order. We accept Visa, Mastercard and PayPal.
DELIVERIES OUTSIDE SWEDEN
We only dispatch parcels to countries within the European Union (EU) through our web shop. If you live in Switzerland, Norway or Liechtenstein please contact us by sending a mail to firstname.lastname@example.org.
Minors (under 18 years) must have a parent's or guardian's approval to be able to order item(s) from the website or by contacting us at email@example.com. We also ask you to note that our products are not intended to be used by children under 15 years of age. We reserve the right to cancel purchases made by minors (under 18 years).
We will not accept liability should an item you have purchased be used in a non-prescribed way. In this regard, we refer to the instructions set forth in the user manual provided upon the purchase of our products. You should therefore carefully read the manual before starting to use the item that you have purchased.
We decline all liability for delivery delays or shortcomings in our fulfilment of obligations and commitments according to these purchase terms and conditions should the delivery delay or shortcoming be due to circumstances beyond our control and that prevent, obstruct or delay the delivery or fulfilment in question.
Circumstances considered beyond our control include regulations, measures or omissions by public authorities, new or amended legislation, labour-market disputes, blockade, fire, flooding, sabotage or major accidents. Such circumstances shall also include decisions by public authorities that may negatively affect the market or products, such as decisions regarding warning texts, sales prohibition and similar, or an abnormal downturn in the market.
RIGHT TO PURCHASE CANCELLATION AND RETURN OF ITEM(S)
You shall have the right to cancel your purchase if the item you have purchased from us does not fulfil your expectations. No transaction will be considered concluded before you have received and approved your item(s). You will receive a refund if you are not totally satisfied. If you are not satisfied, you have the right to cancel your purchase within 14 days as of the date you received your item(s). You have the right to open the packaging to verify that the item(s) are in perfect condition.
In order for a return to be approved, the item(s) must be returned in their original unused condition and in their original packaging together with all related manuals and parts. The return must be made with the same wrapping as when it was received, or with equivalent wrapping. When using the aforementioned right to cancel a purchase you will, at an approved return, receive a refund (less the cost of return freight) from us within 30 days of us having received the returned item(s).
For returns please contact us by mail via your order confirmation or complete our complaint form here on the website.
RIGHT OF EXCHANGE
As customer, you have the right to exchange your item(s) for an equivalent product within 14 days of receipt of the item(s), although the right of exchange does not apply to sales and special offer products. In order for a return to be approved, the item(s) must be returned in their original unused condition and in their original packaging together with all related manuals and parts. The return must be made with the same wrapping as when it was received, or with equivalent wrapping. At exchange of purchased item(s), the cost of return freight will be borne by us.
For a return label please contact us by mail via your order confirmation or complete our complaint form here on the website.
Should the item(s) be damaged upon receipt, or should you receive an incorrect product, or should the item(s) in any other way deviate from the agreement between yourself and us, you shall have the right to submit a complaint. Complaints concerning an item must be submitted as soon as possible and always with a documentation of your purchase. A complaint submitted within 2 months of a fault being discovered will always be considered as being made within the permitted period of time. As soon as a returned item has been received in accordance with what is set forth above under "Right to purchase cancellation and return of item(s)", a refund will be made to you within 30 days of us having received your complaint. Your right to submit a complaint against a purchased item is governed by the rules applicable according to the laws of the country from which you have placed your order. Your right to submit a complaint against a purchased item will, however, never exceed 3 years. Should you have placed your order in Sweden, your right to submit a complaint will expire 3 years after the date you received your item(s). In order to file a complaint we kindly ask you to complete the complaint form here on our website.
Should the product be faulty, defective or should you have received the wrong item, the cost of return freight will be borne by us.
LIABILITY UPON RETURN OF GOODS
When using the right to purchase cancellation or right to submit a complaint or right of exchange, you shall be liable for the returned item(s) during the return shipment, and you shall thereby be liable to compensate us for item(s) returned should such item(s) be damaged or lost during the return shipment and always being able to provide a documentation of your purchase. In view of that you are liable for the returned item(s) until they have been received by us, we recommend that you make a note of the parcel's tracking number.
Delivery will normally be made within 10 working days. Should a delay in delivery arise, you shall have the right to cancel the purchase at no cost should you not accept the proposed new delivery date. Refund of your payment will be made within 30 days of us receiving your notice of purchase cancellation.
You are required to provide correct name and address for delivery of the goods. If the name and address you have provided cannot be confirmed, we reserve the right to charge the customer the cost the carrier will charge for the service. This also applies if the customer wish to change the address or the recipient after the shipment has left our warehouse.
If not available to receive the delivery or collect your parcel, the carrier may leave a card giving you instructions on either re-delivery or collection from the carrier. We reserve the right to charge the customer for any costs if actions not being made and the parcel gets returned.
We are liable for items that are damaged or lost during delivery. Claims regarding items damaged during shipment must be made in accordance with what is set forth under "Complaints" above.
We do not accept liability for any printing or typing errors with regard to prices and other information provided by us.
Swedish law applies to all purchases and orders, unless otherwise expressly stipulated in these purchase terms and conditions. Any dispute that may arise will be referred to the Swedish National Board for Consumer Disputes (Sw. Allmänna Reklamationsnämnden – ARN). Our policy is to always follow recommendations made by ARN.
Hövding Sverige AB
214 22 Malmö
Corporate identity number: 556708-0303
Tel: 46 (0)40-23 68 68